The Consumer's Defense Secretary of Rio De Janeiro (Procon-RJ) entered in the National Information System of Consumer Defense (Sindec), an information system that integrates all the brazilians Procon databases. The Sindec implantation allows an harmonization on the attendance of all the Procons and the creation of a national consolidated database. When consulting the system, a Rio de Janeiro's consumer will be able to know which of the companies there are more claims against, which are the recurrent problems in each state, and will be able to see, instantly, graphs that summarize those datas.
With the entrance of Rio de Janeiro, there are already ten states that use Sindec and leave available their data of attendance in the Internet: Paraíba, Tocantins, Acre, Bahia, Espirito Santo, Goiás, Minas Gerais, Mato Grosso, Pará and Rio De Janeiro. Throught the site (www.mj.gov.br/dpdc/sindec), the consumer can verify if there are registers in the Procons involving determined company and the profile of these registers.
The system is divided in seven areas: food, products, habitation, private services, essential services, financial services and health. Acessing the claims registered in Rio de Janeiro's Procon in the period of December 2 to 18, it is pointed that the area of financial services is the most demanded, with 32,8% of the complaints; in second place there is the essential services (32,2%), and in third place the products area (20,8%). The most concentrate problems are concerned to credit cards (11,7%), followed by fixed telephony (11,4%) and cellular telephony (10%). The questions complained are improper and/or abusive collection, or defects of products. In these 17 days of functioning of the system, the companies with more claims in the Procon are: Telemar, Light, Vivo, Credicard, Banco Ibi, Claro, Casas Bahia, Banco Itaú, TIM e Fininvest.
Sunday, December 18, 2005
